Support

Frequently asked questions

Everything you need to know about sessions, courses and the mental health assessment. Can't find your answer? Get in touch.

Assessment
How is my Wellness Test score calculated?

The assessment asks 12 short questions about how you have been feeling over the past two weeks. Each answer is scored, and the total is mapped to a wellbeing band from Minimal to High concern. It is a screening tool, not a diagnosis.

Do I need to create an account to take the assessment?

You can answer the questions without an account, but you will need to log in (or create a free account) to save and view your score and track it over time.

Booking & Appointments
How can I book a counselling session?

You can contact Deekshalaya through our official contact Whatsapp to enquire about availability and book an appointment. Our team will guide you through the next steps.

What happens after I book a session?

Once your appointment is confirmed, you will receive the relevant session details, including the timing and instructions for attending the session.

What are your counselling fees?

Fees vary depending on the type of service, session, or program. Please contact us for the current fee details and available packages.

Do you offer packages?

Yes. Selected services and programs may be available as packages. The available options depend on the type of support required.

Child & Parenting Support
Do you provide counselling and support for children?

Yes. We work with children through age-appropriate counselling, emotional and behavioural support, developmental activities, and structured programs designed around their individual needs.

What age groups do you work with?

We work with children, adolescents, and adults. The type of support offered depends on the person's age, needs, developmental level, and goals.

Do you support children with learning or developmental difficulties?

Yes. We provide support for children who may experience learning, behavioural, emotional, communication, or developmental challenges. Where appropriate, we use structured and individualised approaches to help children build practical skills and confidence.

Can parents attend counselling without their child?

Yes. Parents can seek guidance even when the child is not attending the session. Parent-focused sessions can help you understand your child's behaviour, improve communication, respond to difficult situations, and develop practical strategies for everyday life.

How do you understand a child's needs?

We begin by understanding the child's strengths, challenges, behaviour, emotional needs, environment, and the concerns shared by parents or caregivers. Based on this understanding, we plan age-appropriate strategies and interventions.

Will you tell my child what to do?

Our goal is not simply to tell children what they should or should not do. We help them understand their emotions, develop awareness, practise appropriate responses, and gradually build skills that they can use in real-life situations.

Do you support neurodivergent children?

Yes. We provide personalised support for neurodivergent children, focusing on emotional wellbeing, behaviour, communication, social skills and everyday functioning based on each child’s individual needs.

Counselling Sessions
What happens during the first counselling session?

The first session is primarily about understanding the concerns, background, expectations, and goals for support. We create a comfortable space to understand what is happening and decide on appropriate next steps.

How long is a counselling session?

A standard individual counselling session is generally around one hour. The exact duration may vary depending on the service or program selected.

Are sessions available online?

Yes. Selected counselling and support services are available online, making it possible to receive support conveniently from home.

Do you offer in-person sessions?

Yes, in-person 1:1 counselling sessions are available at our Adyar centre, with prior appointment.

How many counselling sessions will I need?

There is no fixed number of sessions that works for everyone. The number depends on the concern, individual goals, progress, and type of support required. We review progress along the way and plan the next steps accordingly.

Can I attend counselling even if I don't know exactly what I need help with?

Yes. You don't need to have everything figured out before your first session. You can simply share what you have been experiencing, and the session can help identify the areas that may need attention.

Courses
Can I access course videos on my phone?

Yes, all guided courses are mobile-friendly and can be watched on any device once you are logged in and enrolled.

General
What is Deekshalaya?

Deekshalaya is a counselling and wellbeing centre focused on supporting individuals, children, parents, and families through counselling, guidance, developmental programs, and wellbeing initiatives. Our approach is practical, compassionate, and personalised to each person's needs.

Who can seek support from Deekshalaya?

Our services are designed for children, adolescents, adults, parents, and families who are looking for emotional support, personal growth, parenting guidance, behavioural support, or help navigating everyday challenges.

What concerns can you help with?

We support a wide range of concerns, including emotional difficulties, stress, anxiety, relationship concerns, parenting challenges, behavioural difficulties, communication concerns, self-confidence, emotional regulation, and personal development. The approach and support plan are tailored according to the individual's needs.

Do I need to have a serious problem to attend counselling?

Not at all. Counselling is not only for times of crisis. You can seek support whenever you feel stuck, overwhelmed, confused, emotionally drained, or simply want to understand yourself and your relationships better.

What counselling approaches do you use, and do you prescribe medication?

We use a personalised, evidence informed approach based on individual needs, drawing from CBT, NLP, mindfulness and other therapeutic techniques. We do not prescribe medication when needed, we recommend consultation with a qualified psychiatrist or medical professional.

Getting Started
I'm a parent and I'm not sure whether my child needs counselling. What should I do?

You don't have to make that decision alone. You can begin with a consultation to discuss your concerns, your child's behaviour, emotions, or development. We can then help you understand the situation and identify an appropriate next step.

Can I speak to someone before booking?

Yes. If you are unsure which service or program is right for you, you can contact our team and share your concern. We can help you identify the most appropriate starting point.

What makes Deekshalaya different?

We believe support should be compassionate, practical, and personalised. Rather than using a one-size-fits-all approach, we focus on understanding the individual, identifying meaningful goals, and building skills that can be applied in everyday life.

How do I get started?

Getting started is simple. Contact Deekshalaya, share what you are looking for support with, and our team will guide you towards the most suitable service or program.

How do I book my first session?

Click "Book a Session" on any page, fill in the contact form, or WhatsApp us directly. Our team will get back to you within 24 hours to schedule an intro call.

Are sessions available online?

Yes — we offer both in-person sessions at our Adyar, Chennai centre and secure video-call sessions for clients anywhere.

Privacy
Is everything I share confidential?

Absolutely. Confidentiality is central to our practice. Information shared in sessions is not disclosed to anyone without your written consent, except where required by law for safety reasons.

Programs & Workshops
What programs does Deekshalaya offer?

Our programs may include child development and emotional wellbeing programs, parenting support, counselling programs, workshops, wellbeing initiatives, and community-based learning experiences. Programs may change based on current offerings.

Do you conduct parenting programs?

Yes. We conduct parenting-focused programs and workshops designed to help parents understand children's emotional and behavioural needs, strengthen communication, and respond to everyday parenting challenges more effectively.

Do you conduct workshops for adults?

Yes. We conduct workshops and learning programs around emotional wellbeing, self-awareness, relationships, parenting, personal growth, and other relevant wellbeing topics.

Can my child join a program after it has already started?

For selected programs, yes. Some of our programs are designed with flexibility in mind. Eligibility and the best entry point will depend on the specific program.

Services
Do you work with children and teenagers?

Yes, we offer specialised counselling and support for children and adolescents, along with guidance for parents to better understand and support their child’s emotional and behavioural needs.

Sessions
What is your cancellation or reschedule policy?

You can reschedule or cancel a session up to 12 hours before your appointment at no charge. Please contact us as early as possible if your plans change.